vip21 Privacy Policy
This document describes in detail how your personal information is collected, used, and kept secure on the vip21 platform. Please read the full policy carefully before opening an account.
Introduction and Scope
vip21 places the highest importance on its users' privacy. This Privacy Policy ("Policy") describes what information is collected about you when you use the vip21apk.cam website and mobile application ("Platform"), how it is processed, and when it may be shared with third parties.
This Policy applies to all users of the Platform — both newly registered members and regular players. By using the Platform, you are considered to have given your consent to the terms of this Policy. For details on the general terms of using the service, please read our Terms and Conditions.
We may update this Policy from time to time. Continued use of the Platform after any changes means you have accepted the updated Policy. We therefore recommend that you revisit this page occasionally.
What Information We Collect
2.1 Registration and Identity Verification Information
When creating an account, you are required to provide certain personal information. This includes:
- Full name and date of birth
- Mobile number and email address
- National ID card or passport number (for KYC verification)
- Residential address
This information is collected primarily to confirm the authenticity of the account and to verify that the user is at least 21 years of age. Minors are strictly prohibited from participating on the vip21 platform.
2.2 Financial Information
We collect mobile banking information to process deposit and withdrawal transactions. vip21 currently processes transactions via bKash, Nagad, Rocket, and Upay. Account numbers or mobile numbers associated with these payment methods are collected.
Financial transaction information is never sold to third parties. Only the minimum necessary information is shared with the relevant payment service provider.
2.3 Usage Data and Cookies
When you use the Platform, certain technical information is collected automatically, such as IP address, browser type, operating system, pages visited, and session duration. This information is used to improve Platform performance and analyse user experience.
We use cookies that are stored in your browser. Cookies keep your login session active and help remember your preferred settings. You can disable cookies from your browser settings, though this may limit some features of the Platform.
Purpose of Data Use
vip21 uses the collected information for the following purposes:
- To complete account registration and identity verification
- To process deposits, withdrawals, and other financial transactions
- To provide customer support — via live chat and email in Bengali and English, 24 hours a day, seven days a week
- To send notifications about bonuses, promotions, and VIP membership
- To maintain Platform security and prevent fraud
- To meet legal obligations and satisfy regulatory requirements
- To analyse user gaming behaviour and uphold responsible gambling practices
We never sell your information to advertisers or third parties.
Data Sharing and Disclosure
4.1 Payment Service Providers
The minimum necessary information is shared with the relevant mobile banking service (bKash, Nagad, Rocket, Upay) to complete financial transactions. All such providers are governed by their own privacy policies.
4.2 Technology and Service Partners
We use certain third-party technology services to operate the Platform, such as game software providers and cybersecurity specialists. Only the information necessary for them to perform their services is provided to these partners, and confidentiality agreements are in place with them.
4.3 Legal Obligations
If disclosure of information is required by legal process, court order, or a lawful request from a government authority, vip21 will fulfil that legal obligation. In such cases, every effort will be made to notify you where possible.
Data Retention and Security
All your personal information is kept secure using SSL (Secure Socket Layer) encryption technology. Our servers and databases operate in a secure environment, and only authorised personnel have access to them.
Your information is retained for as long as your account is active and for a defined period thereafter to meet legal and regulatory requirements. Where there is no legal obligation to do so, any additional information is securely deleted after account closure.
Although we apply the highest security measures, no method of transmitting data over the internet is 100% secure. Should a security breach occur, we will promptly notify affected users.
User Rights
As a user of vip21, you have the following rights:
6.1 Right to Access Information
You may request to view the personal information stored in your account. Contact our customer support team via live chat or email and the necessary steps will be taken.
6.2 Right to Correct Information
If any of your personal information is incorrect, you may request a correction. Once identity verification is complete, it is possible to update your name, contact number, or address through the support team.
6.3 Right to Request Deletion
When closing your account, you may request that your personal information be deleted. However, some information may need to be retained for a specified period due to legal obligations.
6.4 Right to Opt Out of Marketing Communications
You may stop receiving promotional emails or messages at any time. To do so, inform the support team or change the notification settings in your account.
User Responsibilities for Account Security
It is your own responsibility to keep your account password and login details completely confidential. This information should not be shared with any third party. If you suspect any unauthorised access to your account, notify us immediately through our 24/7 live chat support.
vip21 allows each user to operate only one account. Operating multiple accounts may result in all accounts being suspended and the relevant information being subject to verification.
Maintaining responsible gaming habits is important for the security of your personal information as well as your overall experience. To learn more, visit our Responsible Gaming page.
Privacy of Minors
vip21 strictly follows a 21+ age policy. Personal information of anyone under the age of 21 is not knowingly collected or stored. Age verification is mandatory during the registration process.
If it comes to our attention that information of a minor has been collected by mistake, that information is deleted immediately and the associated account is closed.
International Data Transfers
Although vip21 operates primarily to serve users in Bangladesh, the Platform's technical infrastructure may run on servers located in various countries. In such cases, your information is kept secure in accordance with international standards.
When connecting to the servers of third-party game providers such as Pragmatic Play, Evolution, or PG Soft, only the session information necessary to run the game is transmitted. No personal identifying information is shared with game providers.
Policy Changes and Contact
vip21 reserves the right to update this Privacy Policy as needed. If any significant changes are made, a notification will be sent to your registered email or via the Platform. The date of the change is noted at the top of the page as "Last Updated".
If you have any questions or complaints about this Privacy Policy, please contact our customer support team:
- Live Chat: 24 hours a day, seven days a week — in Bengali and English
- Email: [email protected]
For more information about us, visit our About Us page. The FAQ section is also helpful for answers to common questions.